As homes and buildings have become more complex both in design and construction, the need for expert project oversight has become essential. A project's success depends on the following team members: The Architect, Designer, Contractor, and most importantly - The Owner.
The owner carrying the entire financial risk of a project has the most important role on the team to achieve project success. The owner must ensure that the crucial components of their project responsibilities are provided to all team members in a timely manner. One unanswered question can hinder or even halt forward movement on a construction project, elongating the schedule and ultimately cause budget creep. The reality for the owner's position on the project is they are on-call all day, every day, to keep the project moving and protect the project budget.
Listed below are just a few of the many responsibilities required by the owner during the process of construction.
The owner must incorporate a systematic approach for all team members to follow to have project success.
A construction project is not a race but a marathon that will likely take over a year to complete. All of the functions listed above are incredibly time-consuming, especially if you think in terms of the compounding effect of the daily management duties. To maximize efficiency in this process, it is ideal for the owner to have construction expertise to create workflows, budgets, and schedules as well as manage risk. Yet, no matter how meticulous your efforts are, there will be a real-life situation that has more facets to consider than any manual could predict
Enter an Owner’s Representative.
With the multidisciplinary construction knowledge, the Owner’s Representative (OR) becomes the voice of the owner on the project team and increases the project efficiency by overseeing all facets of a project from inception through close-out. Owners’ vested interest being the pinnacle of effort ensures that the intricate balance of budgets, schedule, and quality are met at their optimal points.
Technology and design within the construction industry are rapidly evolving as architects and designers push the design boundaries, especially in modern homes and buildings. Energy-efficiency, innovative new materials, construction methods, and automation within homes and buildings have considerably changed how a construction project is managed and delivered. Economic risk increases as projects become more complex. Therefore, individuals who have traditionally served as the link to the owner have had to become more focused in their area of expertise, making it necessary to have a singular expert oversee the entire project and project team.
In many cases, the project owner may not have the knowledge or resources to monitor the construction process ensuring success. As a result, many owners have begun hiring Owner's Representatives to represent their interests. The OR speaks for and advocates on the owner's behalf, independent of the design and construction teams. This also allows every other team member to stay within their center of excellence.
Another benefit to hiring an OR is that each vendor is typically contracted directly with the project owner. This requires the owner to deal with conflict resolution and any potential finger-pointing cross-team. By hiring an OR, this person becomes the single point of contact for all team members and works with the team to solve conflicts. Allowing the owner to focus on their desires for the project's outcome and removes the day-to-day project stress.
An Owner's Representative must bring expert multidisciplinary knowledge to all facets of a construction project.
The Owner's Representative:
The Owner's Rep works for and speaks on behalf of the owner, obtaining the owner's approval throughout the project to accomplish the following:
Having an Owner's Representative monitoring a project benefits not only the owner but the entire project team. A qualified OR at a minimum is self-financing and typically captures more than their fee by reducing overall project costs through value engineering, contract negotiations, monitoring change orders, and reducing rework and schedule delays. This, coupled with removing the burden of daily monitoring of the project, are the most considerable benefits to the project owner. An OR provides executive summaries to the project owner, which alleviates the need to read reports from each vendor that may be meaningless when not paired with associated vendors' information. Owners can feel comfortable in their decision-making due to the OR's comprehensive data management.
The project team also benefits considerably by being monitored by an owner's representative. Leveraging technology to automate documentation and data for easy reference and providing conflict resolution are two elements that alleviate stress on a project team. An owner's rep also improves cross-team collaboration, leading to a better outcome for all. Having a holistic view of the entire project allows the OR to identify potential issues before becoming problems for the team and the owner. Removing project-related stress enables the team to focus on their area of expertise, allowing a project to run smoothly, and be enjoyed by all.
Construction is complex. We simplify the process and take over the legwork for owners who are building high-end residential and commercial properties.